Confidentiality policy

The information and personal data relating to the purchaser are required to process orders and for commercial relations. Within the framework of compliance with the Data Protection laws and in application of Article 27 of Law 78-17 of 6 January 1978, TEFILEX GROUP S.A.M shall undertake not to disclose this information to a third party or to any commercial body under any circumstances. A purchaser may access the information relating to him/her at any time and may make the amendments he/she deems necessary by sending an email to You will find here below information on how we collect and process all your personal data. We recommend you read the following carefully.

Nature of the data collected and processed:

We collect and process all the following data:

1 Personal data recorded within the framework of your orders, as well as during any complaints

2 The history of your contacts with our departments

3 Data provided during surveys and questionnaires

4 Details of transactions carried out

5 Technical details of your visits to the website, such as IP address, may be recorded

Data recipients:

Your data is not communicated to third parties, except in the following cases:

1 When you have given prior consent for your data to be shared and/or disclosed

2 When TEFILEX GROUP S.A.M must share your data with commercial partners, suppliers, service providers and in particular technical service providers, vendors, and purchasers for the purpose of providing the services offered by TEFILEX GROUP S.A.M, resolving operating issues with these services, communicating with users of these services or even with a view to offering advertising and promotional information relating to the said services.

3 TEFILEX GROUP S.A.M provides your data in particular to third party companies providing services in its name, including for processing payments, analysing data, handling mailshots and housing services.

4 In application of a law, regulation or by virtue of a decision from a competent statutory or judicial authority, or even, if this proves necessary, for the purpose of preserving its rights and interests, TEFILEX GROUP S.A.M may provide your data to other bodies with a view to combatting fraud.

5 Conversely, TEFILEX GROUP S.A.M may use and share with third parties certain technical or aggregated non-personal data on the browsing by service users. TEFILEX GROUP S.A.M may allow advertisers to collect this technical or aggregated data using certain technologies and this in order to be able to offer you targeted advertising as part of a wider goal to personalise your user experience. The collection, processing and disclosure of such anonymous data will not be subject to the restrictions set out in this confidentiality policy.

IP address and cookies:

For commercial and technical reasons, we may collect information about your computer and your IP address. We use cookies that are connection indicators. They provide us with data and parameters via your internet browser. Please note that this data is purely statistical in nature and does not identify any individual in particular.

The purpose of this is to:

1 Record information on your preferences, and thus allow us to personalise the site according to your requirements

2 Make access to the site easier for you

3 Recognize you quickly on each of your visits. You have the right to refuse these cookies by setting your parameters for this, however, you may not be able to access some of our site’s data.

Data records and transfers: security

TEFILEX GROUP S.A.M will do its best to protect your personal data and thus restrict the risks of loss, deterioration or poor use of this. Despite the security measures taken, TEFILEX GROUP S.A.M cannot guarantee the routing and integrity of the data provided to third parties via the Website and declines all liability in this regard. In particular, you shall accept the restrictions and risks inherent in using the Internet and you shall hereby undertake to take all preventative measures yourself to keep your personal data confidential (including any account passwords needed to use the services offered by TEFILEX GROUP S.A.M).

Data conservation

Your personal data is stored by the host identified in the Legal Statements and is kept for the period strictly necessary to complete the aforementioned aims. Beyond this period, it will be kept solely for statistical purposes and will not give rise to any use, regardless of the nature thereof.

Purpose of data processing:

The data is used as follows:

1 To guarantee a website content suited to you and your computer.

2 To provide you with information on the products or services likely to be of interest to you, as efficiently as possible

3 To draw up your sales contracts

4 To inform you of any changes regarding our service. Furthermore, we may use your personal data or provide this to the third parties concerned for advertising purposes, in order to inform you of the various products and services that may be of interest to you.

You will only be contacted through electronic channels. You can stop these e-mails being sent by sending us an e-mail at or by clicking on the “unsubscribe” link in each advertising e-mail.

Third party confidentiality policy:

The TEFILEX GROUP S.A.M website may contain links to third party websites. Likewise, some site content may be hosted by third parties. Lastly, within the framework of certain website functions requiring on-line payment, you may have to use secure payment tools offered by third party companies.

TEFILEX GROUP S.A.M cannot be held liable for the practices, in terms of collecting, storing and processing personal data, by these third parties and/or for their content of their websites. You shall guarantee TEFILEX GROUP S.A.M against any complaint, action, or proceedings you initiate in this regard.

If you have any questions on the use of your personal data by these third parties, you must refer to their confidentiality policies, which will be solely applicable in the matter and address these third-party companies directly.

Right of opposition

You can oppose the use of your personal data for commercial or advertising purposes at any time by writing to the following address:

Rights to access and correct

In accordance with the provisions of Law No. 78-17 of 6 January 1978, as amended, on Data Protection, all our clients have the right to access and correct their personal data in order to rectify, verify or amend this. The copy of the data requested cannot exceed the reproduction cost.

Change to the confidentiality policy

Any change in our data protection policy will be posted on this page.


For any questions, complaints or comments regarding the processing of your personal data, please contact us by e-mail at